We’ll be performing scheduled maintenance on Shopify. New signups and admin & partners dashboards may be affected. We do not anticipate more than 10 minutes of downtime. We are taking all efforts to minimize the length of this maintenance, and we apologize for any impact these activities may have.
Posted on
Oct 2, 19:07 EDT
Stripe and Shopify Payments were unable to process credit card transactions for a period of time in Canada, US, Australia and New Zealand.
Visit the Stripe status page for more information about this issue.
Need help installing a payment gateway? Visit the Shopify Help Center.
Oct 2, 13:10 EDT
Resolved -
This incident has been resolved.
Oct 2, 11:10 EDT
Monitoring -
The domain provider API outage is resolved and we are monitoring the results.
Oct 2, 10:58 EDT
Identified -
We have identified the problem as an API outage on one of our domain providers. This impacts the ability to search for, edit, and register domain names in the Shopify admin. Storefronts are displaying normally. We will update when the issue is resolved.
Oct 2, 10:24 EDT
Investigating -
We are aware of reports that Shopify admin for some shops is experiencing problems with managing domain names. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Oct 2, 10:06 EDT
Resolved -
This incident has been resolved.
Sep 29, 11:38 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 29, 11:28 EDT
Investigating -
We are aware of reports that Shopify storefronts for some shops is experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 29, 11:22 EDT
Resolved -
Service has been stable, and we consider the issue solved. Thank you for your patience.
Sep 29, 09:43 EDT
Monitoring -
Service has been restored, but we will continue to monitor the situation.
Sep 29, 08:47 EDT
Update -
We’ve identified that the problem is a widespread issue with our domain provider. Our partner is actively working to restore service and we are monitoring the situation. Updates will be posted regularly here. Thank you for your patience.
Sep 29, 08:24 EDT
Update -
We’ve identified the problem as an issue with some domains purchased through Shopify and are working on a solution. We’ll have this fixed as soon as possible.
Sep 29, 07:55 EDT
Identified -
We are aware of reports that some stores are experiencing difficulties loading. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 29, 00:19 EDT
Resolved -
We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Sep 28, 18:59 EDT
Monitoring -
The issue has been addressed, and we’re currently making sure everything is back up and running.
Sep 28, 18:51 EDT
Identified -
We are aware of reports that Shopify search for some shops is showing results that do not reflect new or updated products. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 28, 16:59 EDT
Resolved -
We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Sep 28, 16:57 EDT
Monitoring -
The issue has been addressed, and we’re currently making sure everything is back up and running.
Sep 28, 16:20 EDT
Identified -
We are aware of reports that Shopify search for some shops is showing results that do not reflect new or updated products. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 28, 14:20 EDT
Resolved -
This incident has been resolved.
Sep 28, 09:49 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 28, 09:45 EDT
Update -
We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Sep 28, 09:01 EDT
Investigating -
We are aware of reports that Shopify admin for some shops is experiencing problems updating purchased domain names. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 28, 08:01 EDT
Resolved -
We’ve fixed the problem and all stores are functioning normally. Thanks for your patience!
Sep 28, 09:37 EDT
Monitoring -
The issue has been addressed, and we’re currently making sure everything is back up and running.
Sep 28, 09:32 EDT
Investigating -
We are aware of delays in receiving order confirmation emails, as well as pending fraud analysis. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Sep 28, 09:18 EDT